Fraudulent & Dispute Policy

This policy outlines the procedures followed by Oceanwave Tech (“Oceanwave Tech,” “we,” “us,” or “our”) in matters relating to payment disputes, delivery concerns, refund eligibility, and general disagreements.

1. Fraudulent Charges

Oceanwave Tech does not charge any customer’s credit card, debit card, or other payment method without clear and documented authorization from the customer.

All payments are processed securely through official invoices or payment links generated directly from our verified merchant accounts or trusted payment service providers. These payment links are shared solely with the authorized customer using secure communication channels to prevent misuse or unauthorized access.

We maintain a strict zero-tolerance stance against:

• Fraudulent payment disputes

• False chargeback claims

• Misrepresentation of transactions

• Attempts to obtain services without proper payment

Any suspected fraudulent activity will be thoroughly investigated and may lead to:

• Immediate suspension or termination of services

• Formal dispute responses submitted to payment processors

• Submission of documentation to financial institutions

• Reporting to relevant legal authorities where necessary

Oceanwave Tech reserves the right to provide complete documentation, including transaction confirmations, communication records, approvals, contracts, and proof of completed work, to dispute and defend against fraudulent claims.

2. Product or Service Not Received

If a customer states that a product or service has not been received within the anticipated timeframe while the project remains active, the following conditions apply:

A. Client-Initiated Changes

Any modifications to the original project brief — including added features, scope adjustments, or revised requirements — may extend the delivery timeline. Even a single change request may impact scheduling, in accordance with our Terms & Conditions.

B. Shared Communication Responsibility

Customers are expected to remain responsive throughout the project. Delays in providing feedback, approvals, required materials, or confirmations may result in corresponding extensions to the delivery schedule.

C. Project Cancellation

If a customer chooses to discontinue a project, a formal cancellation request must be submitted in writing to:

📧 contact@oceanwave.tech

The request should include a clear and reasonable explanation for cancellation.

D. Partial Refund Assessment

Cancellation requests are reviewed by our Quality Assurance team. Any potential refund will be evaluated based on:

• The percentage of work completed

• Resources already allocated

• Deliverables already provided

• The Terms & Conditions agreed upon at project initiation

Work that has been completed, partially completed, or delivered may reduce or eliminate eligibility for a refund.

3. Product or Service Concerns

If a customer believes the delivered product or service does not meet expectations, Oceanwave Tech follows a structured and transparent review process.

A. Formal Approval

Once a design, draft, or final deliverable has been approved in writing — including confirmation via email or project management systems — it is deemed accepted and finalized. After such approval, claims stating that the product is unacceptable or defective will not qualify for refund consideration.

B. Revision Process

Oceanwave Tech offers revisions during the design and development stages within reasonable scope limits. Customers are expected to clearly communicate requested changes and actively participate in the review process prior to final approval.

C. Post-Approval Refund Requests

Refund or reimbursement requests submitted after documented approval will not be entertained, as approval confirms acceptance of the completed work.

D. Digital Delivery

All services and deliverables are provided in digital format only. No physical copies or printed materials are supplied. File formats and specifications are delivered according to the originally agreed project scope.

E. Commitment to Satisfaction

If dissatisfaction is expressed before final approval, Oceanwave Tech remains willing to revise, refine, or improve the deliverable within a reasonable timeframe, provided requests remain within the original scope of work.

4. Refund or Credit Not Processed

A claim that a refund or credit has not been processed will only be considered valid if:

1. A written confirmation promising the refund or credit was issued by Oceanwave Tech’s authorized billing or support team.

2. The agreed processing timeframe has passed without completion.

3. The customer has provided all required payment details necessary to process the refund.

Claims based on verbal statements, informal discussions, or undocumented assumptions will not be recognized as valid grounds for dispute. All determinations will be based strictly on documented written agreements.

5. General Disputes

Oceanwave Tech does not provide refunds for reasons including, but not limited to:

• Change of mind

• Shifts in business direction or priorities

• Internal disagreements among partners

• Personal or unrelated business circumstances

Once an order is confirmed, Oceanwave Tech allocates professional resources — including designers, developers, and support personnel — and operational costs are incurred immediately.

While refunds in such situations are not feasible, we remain committed to resolving concerns fairly and professionally. Customers are encouraged to submit all concerns in writing for proper review.

6. Contact Information

For further clarification, dispute discussions, or project-related concerns, please contact:

Oceanwave Tech
Email: contact@oceanwave.tech

For documentation purposes, we strongly recommend that all communications be conducted in writing to maintain a clear and verifiable record.